The hospitality industry is known for its long hours – one of the industries in which employees (and employers) work difficult shifts overall. It is also one of the industries where you learn new things every day. So, how do you cope with hospitality?
It seems like a love-hate situation, as most hospitality employees love the industry, but hate the hours. So how do you cope and what is your stress relief?
You need to have the personality for the hospitality industry – no doubt about it. The hospitality industry is a work hard, play hard environment where you need to be friendly and helpful at all times – especially front of house. While you work odd hours, you also get odd days off, and therefore you need to be able to adjust your lifestyle accordingly. Not all people can do that.
You need to love dealing with people. The bonus of hospitality is that you get to meet people from all over the world. Still, in hospitality you also get to meet people that are difficult, negative and just plain mean. Even though this is part of shaping your character, no one ever said it was going to be easy. You need to be able to play nice, even if you don’t want to!
You need to be able to adapt to a variety of circumstances. If you find difficulty in handling the unexpected, you will need to work on a strategy if you want to cope with hospitality. Life is never boring and hospitality even more so.
When things get tough, you need to have some kind of stress reliever. In hospitality the possibilities of situations that are out of our control are endless. Therefore, you need to learn how to identify the aspects of the situation that you can control and control those aspects to the best of your ability. For instance, you cannot always control an unhappy customer, but the friendly manner in which you assist him and your willingness to go the extra mile might just encourage him to return the next time around. (Chances are he will remember you and ask for your assistance the next time around too.)
It is important in any job, but especially in the hospitality industry, to eat right and sleep well. The working hours in this industry makes it very difficult and often one forgets to eat a decent meal. To keep you energy levels high, eating and sleeping well are two of the core elements of coping in hospitality. Take an extra five minutes in the morning to pack some fresh fruit and enough water for the day. Also be sure to start your day with a strong breakfast.
Are you one for the hospitality industry? How do you cope? Share your tips with us by commenting on this post.